Welcome to another installment of CivicScience’s tracking insights into the most important and current trends in America today, as seen through the lens of different brands each week. CivicScience regularly tracks thousands of brands through the InsightStore™, which gathers over 4 million U.S. survey responses daily. This week, we studied more than 300,000 Express customers to preview our capabilities.
Tell Us: Do you still shop at malls?
Here are 3 Things to Know about Express Customers this week:
#1: Express fans are bullish on holiday gifting. They’re more than twice as likely as non-fans to say they plan to buy gifts for more people this year than last holiday.
#2: Price it right and consider last-minute promos. If they can’t find affordable gifts this year, Express shoppers are significantly more likely to buy a cheaper brand or switch retailers.
#3: Keep track of social consciousness as you get into post-holiday 2024 planning. Express shoppers are 10 points more likely than non-fans to say a brand’s social consciousness is essential in choosing where to shop and what they purchase. Not shown: Express shoppers are also more likely to switch to brands that share their values.
What do you think? Do you view the holiday season as more joyful or more stressful? ❄️
Stay tuned for more customer insights next week through the lens of some of the thousands of brands CivicScience tracks all the time. In the meantime, we study tens of thousands of topics like these daily – if you want to know anything about your customers or how to reach them, we have the answer.
